FAQs

Product

What goes into the costs of your products?
At Pretty Lux Co., raw, natural, pure ingredients and high quality materials are used to formulate and produce not only premium products, but products that are eco friendly and plant based. Raw, natural, plant based and organic hydrosols, oils, butters, fruit and plant extracts, antioxidants, preservatives, vitamins, botanicals and herbs are amongst some of the ingredients we use to formulate our products. We ensure to use only natural and plant based alternatives to the usual ingredients you'd find. These ingredients you'd find in store bought products are not only synthetic, but they're less costly to produce resulting in cheaper products. Since the ingredients we use are real, pure, plant based and natural ingredients, the costs to produce products are more on the higher side.

Next to our products, you’ll find our packaging is a clear indication of our love for our customers with beautiful and high quality, eco conscious packaging, custom to our branding.

Lastly, every single product is handmade from scratch.  The time and effort put into formulating is also contributed to costs.

Your entire experience from the moment you press “place order” will be an experience that’ll imprint in your heart forever.

Where do you source your materials and ingredients from?
We source our supplies and ingredients from selected reliable American wholesale suppliers. We source locally as much as we can.

Are your products Handmade? 
Yes! Every single product is handmade from scratch and hand poured. 

What is the shelf life of your products?
All Products are always handmade in small batches to ensure each product is properly attended to and is as fresh as possible when purchased and ready to be used.

Due to the natural and plant derived ingredients, our skin and hair products have a shelf life of 6 - 12 months. Products should be kept sealed tight and away from direct sunlight, heat and extreme cold temperatures. Store at room and do not allow water or any liquid to enter or contaminate product.

 

Are your products organic?
We used certified organic ingredients but our product is not certified as organic. Our products contain at least 50% certified organic ingredients.

Are your products vegan?
Yes. We used plant and vegetable derived ingredients in our formulas.

Are your products cruelty-free?
Yes! We have never and will never test on our precious animals.

Are your products Sulfate/SLS free?
Yes! We do not use any sulfates, synthetics or harsh detergents in our formulas. 

Are your products paraben and phthalate free?
Yes! This includes our selection of natural plant based fragrance oil.

Do your products contain GMO or Gluten?
Nope! Our soaps and all other products are free from Gluten and GMO.

Do your products contain palm oil?
Yes, however we ensure that our ingredients are made with food-grade, plant-based materials that are sustainably farmed. Therefore, our Palm Oil is ethically sourced.

What wax is used in your candles and melts? 

Our luxurious Coco Apricot Crème container wax is a vegan blend of natural apricot and coconut, and a minuscule amount of highly refined food-grade paraffin wax.

Why is my candle tunnelling and sooting?

If you do not allow your candle to burn for 4 hours on the first burn, or until there's a full melt pool (fully melted wax on top), you risk your candle tunnelling on future burns. To prevent this, let your candle reach a full melt pool before putting it out. This also maximizes the strength of the aroma. Trimming your wick before each and every burn will also ensure a controlled burn with minimal soot.

Why do you use alcohol in your room sprays?
We use alcohol derived from sugar cane, to act as a solvent and dilute for the essential oils in the case they get in contact with the skin. This also helps prevent staining on linens and clothing from essential oils. 

Are your room sprays safe to use on the skin?
Yes. Our room sprays are formulated with organic witch hazel and a specific alcohol that is used in high quality perfumes. This is safe for the skin but not safe to digest. Please do not digest.

Are your labels waterproof?
Our bath and hair products, and our natural lip balms have water proof labels. Our other products that don't - or shouldn't come in contact with water feature our standard textured labels.

Are your products suitable for children?
Yes! Products formulated at Elosa are plant based and gentle. Our body products are pH balanced where necessary, making it suitable for the younger ones. My 6 year old daughter enjoys our lotion and bubble bath all the time! Lots of our products are also unscented for those who don't want scent.

Are your products suitable for pregnant woman?
Our products are scented with essential oils. Please consult with your doctor prior to using our scented products. Our unscented products however, are suitable for our pregnant mommies.

Do your products contain sweet almond oil?
Yes. Our soaps along with some of our skin care products contain sweet almond oil. If you have a nut allergy, our products may not be the best choice for you. However, our two soaps, Aloe Vera and Sage + Peppermint tea are Unscented and formulated with olive oil instead of sweet almond oil. Please refer to ingredient list of all products before purchase and/or use. 

Note: majority of our products also contain Shea Butter. Many with nut allergies can continue to safely use products that contain this ingredient. Research shows Shea Butter poses no allergy risks or are extremely rare since the protien found in Shea nut butter is in no relation to other nuts or peanuts. Of course we always encourage customers to do their own research and/or consult with their doctor if they have any concerns.